Delivery Rates & Policies
Overview
Orders placed on www.smoco.co.nz are delivered to New Zealand only. If you're in Australia and would like to purchase a Smoco product, please visit www.smoco.com.au.
From time to time, we run shipping promotions that include standard and rural delivery costs to addresses in New Zealand, unless otherwise specified. Orders must be placed through our website www.smoco.co.nz to be eligible.
New Zealand delivery methods, rates, and targets
For speed and security, we use couriers for all deliveries from our Auckland warehouse. Deliveries are sent using a tracked non-signature service. Most orders will be delivered the next working day, if the order is placed before 12:30pm from Monday to Friday. We deliver nationwide in New Zealand.
Delivery to rural or remote addresses may take 1-2 additional days.
Delivery targets are a guide only and we can't guarantee that your parcel will reach its destination within the estimated delivery time. However, we'll do our best to get your Smoco product to you as soon as possible.
| Service | Estimated delivery time | Cost |
| Standard delivery - courier tracked, non signature | 1-2 working days | $5.99 |
| Rural delivery - courier tracked, non signature | 2-4 working days | $9.99 |
| Orders over $120 | As above | Free |
In some rare instances where delivery is more challenging, e.g. offshore islands, there may be additional delivery charges. If this is the case with your order, we will get in touch directly to discuss, once we have received your order.
If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, it then becomes the buyer's responsibility to arrange re-delivery or personal collection of the goods from their courier depot.
If you are missing your shipment and it has been more than 7 working days since you placed your order, please contact team@smoco.co.nz.
Pre-orders
From time to time, we offer pre-orders on products before they officially launch or when we're out of stock. Delivery estimates during pre-order are subject to change, but we do our best to get them to you as soon as possible.
If you purchase pre-order and in-stock items in the same order, your entire order will be placed on hold until all items are ready for shipping.
For faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
If you need to amend an existing order, please contact us at team@smoco.co.nz or +64 (0)9 802 0315.